Customer Relations

How to Create Customer Satisfaction Surveys for Your Small Business

How to Create Customer Satisfaction Surveys for Your Small Business

Small businesses need to learn the best practices for how to create a customer survey. Afterall, if you’re customers aren’t happy with your small business, they’ll leave! Check out these 6 tips on how to create a thorough customer satisfaction survey that will get you the answers you’re looking for:

How to Write an “About Us” Page that Captivates Your Prospects

How to Write an “About Us” Page that Captivates Your Prospects

If a new user comes to your website and is unfamiliar with your brand and what you do, where do you think they’ll go? Your “about us” or “our story” page! But how do you write an “About Us” page that doesn’t sound boring or vain? Follow the steps below to craft the perfect “About Us” narrative for your website!

Your Traffic is Declining for These 3 Reasons…

Your Traffic is Declining for These 3 Reasons…

Maintaining steady web traffic is an uphill battle. It seems every time you’ve got the formula figured out, a Google update occurs that throws your process to get website traffic for a loop. Here are the 3 main reasons you’re losing visitor traffic and how to fix it!

Customer Research and Your Customer Composite Index

Customer Research and Your Customer Composite Index

If you are going to succeed on the web, be it as a manufacturer, retailer, dealer / distributor, consultant, or whatever, it is essential that you specifically identify who your prospective customers are. This is the foundation of a successful target marketing, which results from meticulous customer research.

The Indisputable Niche Marketing Strategy for Expansion

The Indisputable Niche Marketing Strategy for Expansion

When business is lean, many business owners consider branching out and expanding brand and services to attract more customers. I’m here to tell you not to. Nothing could be worse for your small business success than spreading yourself too thin. Your niche marketing strategy needs to go deep, not wide!

15 Ways to Improve Customer Experience in Manufacturing

15 Ways to Improve Customer Experience in Manufacturing

It’s never an easy process to grab the attention of a prospect and consistently maintain customer retention and loyalty to a specific brand. However, customer retention and loyalty needs to be a top priority for marketers, or customers you worked endlessly to convert could disappear forever.

The 5 Cs: Your Guide to Online Small Business Success

The 5 Cs: Your Guide to Online Small Business Success

There are a lot of articles out there about how you can achieve small business success. If we go back to the basics, business is about people and if you want to achieve small business success online, you need to keep people in the center of your marketing sphere. 

5 Best Sales Tips We Can Learn From Michael Scott

Yes, The Office is just a comedic show, but if we dive a little deeper into the characters, we can actually learn some valuable business lessons. Through his laughable personality, Michael Scott of Dunder Mifflin, Scranton branch, gives us the best sales tips for business.

How to Succeed in Your Small Business Niche

How to Succeed in Your Small Business Niche

Starting and then sustaining a small business in today’s global market isn’t easy. You’ve done something that many others have not been able to do. Learning how to find your business niche is the first step in having a successful small business. 

Know Your Buyer (B2B Buyer Personas)

Know Your Buyer (B2B Buyer Personas)

If you own or operate a business, then having a clear idea of who your customer is can bring you a lot more success than you are currently having. Don’t risk losing out, get started on your unique advantage in your marketplace by building out a robust buyer persona.

Don’t Be Salesy When You Get Social

Don’t Be Salesy When You Get Social

Learning how to sell using social media takes finesse. Selling and social media go hand-in-hand – if handled correctly. Social media is a great way to connect with your customers, and bring in new ones. But it can also backfire and drive people away from your brand, if you push too hard to make sales.

Small Business Lead Management Ideas & Tools

Small Business Lead Management Ideas & Tools

A large number of small businesses fall short when it comes to tracking inbound leads, especially capturing information from incoming calls. This level of information is far more important than most small business owners realize. Whether calls originate from an...

Stop Driving Your Customers Away!

Stop Driving Your Customers Away!

Over the past couple years, I’ve had to push a number of clients to ask themselves some of the toughest questions a business owner could ever face. If you’ve not asked yourself these questions about your business, you might by the time you get done reading this....