Frequently Asked Questions

What is Cazbah?

Cazbah is a website and Internet Marketing solution designed specifically for small businesses. We’ve designed Cazbah to meet your particular needs online and we want to meet you where you are, by providing you with the pricing and service plan that best meets your needs.

Why should I choose Cazbah?

We have been in the business of making small businesses (hundreds of them) successful on the Internet for 15 years. Our goal is to become the leading provider of marketing solutions to small businesses, worldwide. Small business Internet marketing is our ‘thing,’ and that’s all we do.

Is Cazbah a good fit for my small business Internet Marketing needs?

If you are a small business in need of a comprehensive website or Internet marketing solution, then yes we are a good fit.

Is Cazbah a Web development company?

Yes, we do Web development but, we are so much more than that. Web development is a small part of what we provide to our small business customers.

How do I get started?

Simple: You may Contact Us or go directly to the plan comparison page and determine which plan best meets your needs. After that click ‘Buy Now’ and follow the steps outlined to complete your order. Once we receive your order, we will be in touch with you shortly to begin the process of developing your new website.

Do you have references?

Yes we do, how many would you like? We suggest that you review our Cazbah Customer Video Testimonials (Manufacturing, Dealers & Distributors, Retail & Services) or download and read some of our Customer Case Studies.

How much of my time will this take?

That depends… We are fond of telling our new customers that, just like everything else in life, you will get out of it what you put into it. We’re not trying to be cute here. This saying is especially true on the Internet. The more of your time you commit to your new website, the better your return on investment. It really comes down to how much time you are willing to spend. Is it 2 hours a week, 5, 10? We’ll take whatever you are willing to provide.

Do I own my new website?

Yes you will.

Do you charge for moves, adds and changes?

That depends on which plan you select. We have a pricing plan specifically designed for a small businesses on a budget, which is geared to the do-it-yourselfer who wants to save money by making the changes themselves. We also have a plan for a business that wants full support.

Will you rebuild my existing website?

Yes we will. If you have a website that you have invested a significant amount of time and money into, we will work to retain as much of the original content as possible. We will fix what is broken, redesign what isn’t working and make recommendations on ways to improve your presence on the Internet.

How soon will my new website be launched?

With a normal small business website design & build we estimate three (3) months if everything goes as planned.

Will we need to meet in order to develop my new website?

Yes we will. It is very important that we get to know you and your business. This is the only way we are going to be able to address your small business needs on the Internet. We will not be meeting in person though.

All of the communication that we have with you will take place via the telephone, online meetings and email. Over the years, we have found this to be the most efficient and effective way to manage our communication with our small business customers.

What format should the documents and images be in that I supply you for my new website?

We’ll take whatever you have. MS Word documents, Excel spreadsheets and text files are fine for content. Image files can be .JPG, .GIF or .PNG. If you have product information that you are providing for your Ecommerce catalog, we need the original content not just a .PDF file of the manufacturer’s catalogue. Most manufacturers have this if you ask for it.

Will my new website be Responsive?

Yes it will. All Cazbah websites are designed to be mobile responsive meaning, that your new website will identify the device it is being viewed from and adjust the format to fit the device..

Will I make updates to my new website or will you?

If you have the Cazbah Basic or Intermediate Plan you will be responsible for making your own updates to the site. You will be trained on how to make those changes and will have access to the Cazbah Help Desk support if you have any issues.

If you have the Advanced or Ultimate plan you can make the update to your site or we will do it for you. Your dedicated Internet Marketing Consultant is at your disposal to assist you with updates and changes (at no extra charge).

They may also have some specific recommendations on how to make changes right, the first time. So, you may want to run it by them first.

Will my new website appear the same to everyone?

No it will not. It all depends on what type of computer (desktop, laptop, tablet, smart-phone) the person viewing it has. The Cazbah Technology is designed to identify the originating platform and adjust to meet the needs of the person viewing your new website.

Will my new website always be available?

We can’t guarantee that your new website will be live all of the time. But, we can say with a reasonable amount of confidence that it will be live 99.999% of the time. This percentage is known as the 5-9s and is used in the telecommunications industry as an industry ‘up-time’ standard. We have exceeded this number 15 years running.

Do I need to install software?

No you will not.

Is there any training provided with the Content Management System - CMS?

Yes, you will be fully trained on all aspect of your new website.

Garth H McDonald

18:47 06 Dec 17

In today's digital age, sometimes it hard to know where to begin when searching digital solutions such as websites and marketing. Cazbah set themselves apart in some key factors. Taking the time, after a very difficult with a different company we had very specific goals. We shared these goals with our final three candidates. Chaz was the only one that took the time to respond to each goal with specific details on how to meet those. The served us before we were customers. We were in desperate need of High-Resolution Logo's. Mentioning it to Cazbah, they were more than happy to assist us in an extremely quick time frame, at an unbelievable price. Lastly, they delivered on their promises. Its hard to say everything, but I am been impressed at every turn on the quality of service we have been provided. We look forward to our continued partnership and hope that you will too!

Tom Stortz

20:56 12 Dec 17

We have been with Cazbah for over 7 years and they provide us the web based tools for our small business to compete and grow. With their guidance, and our drive to succeed, the relationship continues to get stronger as the years go on. I've not once questioned their professionalism and trust their wisdom from all of their experience. They provide the backbone for our web growth. I would recommend them to small businesses who are looking to get support moving to a more e-commerce company.

Roland Vollman

21:51 06 Dec 17

We have been with Cazbah for 9 years and are quite pleased with their knowledge of the web & was does & does not work. Everyone on the Cazbah team is knowledgeable as well as approachable. We will probably staying with Cazbah for the next few years at least.

Cate Bell

22:46 12 Dec 17

As one of Cazbah's early e-commerce clients we have grown our on-line business and continue to benefit from the team's knowledge, expertise and specific recommendations for driving sales. One of the most beneficial points is their dedicated account manager structure so that at least one experienced professional learns the ins and outs of your business and your web site, features and SEO efforts which means a fast response time when things need to be addressed. Hosting / server reliability have improved over time to be extremely reliable and the rare glitch is quickly addressed and resolved.

Dean Davis

23:24 14 Dec 17

Chaz and his staff are GREAT. Been with this company for going on 10 years. Yes we have had a couple of bumps in the road. No issue though, you call the owner directly and its fixed just like that. They do what they say and then some. A great resource for myself and my company. We keep in constant communication, share ideas and create great results.

Stef Cappel

15:49 19 Dec 17

Our family-owned-and-operated stores have been in business since 1945. Our evolution to include internet services began in 2004. We started working with Cazbah in 2009 and have remained a customer ever since. As in any long-term relationship, there have been a few bumps, but we are thrilled with the service we receive from Jeff and his team. Jeff acts proactively to ensure our site is safe, functional, and profitable and is always willing to respond to issues in a timely manner. I feel like we are a priority for him, even though I know he has many plates to spin! The 5-star rating is based on service, cost, and the return we see on this investment.

Showmark LLC

15:14 22 Jan 18

Cazbah has become a key part of our Marketing Team. Their professionals are always on top of the ever changing requirements and methods needed to have an effective online presence. They constantly give us new ideas for our website and push us into other social media campaigns with positive results that are reflected in our sales.

Phil Roser

17:10 20 Mar 18

Cazbah has been doing and awesome job for us. Mike Ingersoll is great to work with and he knows his stuff and gets it done.

T lucas

14:38 21 Dec 17

Attentive, proactive and on point. when issues arise they are responsive and rectify them quickly. Lots of analytics, good customer service , solid marketing partner for multiple years.

Glenn Jackling

16:34 13 Mar 19

Working with Cazbah has given us the opportunity to improve our website and overall web presence. With a dedicated account manager, we get personalized insights and recommendations through every stage of the process. They have been a great resource for our marketing team, and provide support on a number of digital marketing initiatives. I would recommend Cazbah to anyone in need of improving their website and overall digital presence.

Richard Wand

22:31 15 May 19

Mike Zaccaria has gotten our website consistently better performance with his direction and guidance!

David Skeldon

16:03 30 Apr 16

Internet Marketing tactics from Fortune 100 companies, applied to small and medium business. With hundreds of happy companies growing from their marketing and advertising insight and consulting, these guys are a brilliant and innovative team. Looking forward to seeing them help Rochester Boom again!

Doug Turnbull

15:54 11 Dec 17

Turnbull Restoration has been working with Cazbah for over 10 years now and they have helped to keep us current with our SEO as well as given us incredible input to what works as well as, more importantly what we need to drop in the marketing side for us. Advertising is the single most expensive area that we have (besides labor), and having information to direct the funds in a know manor is a tremendous benefit to Turnbull. Be it print, electronic or promotional they can help you in how you track the various ways you try to get the word out.They are fair in their pricing and I would continue to use them as we move forward with the many promotional and tracking of our advertising projects we have as we continue to grab the top ranked spots on Google searches as well as many other search engines.Doug Turnbull

Christopher Galayda

14:30 24 Jul 21

Extremely knowledgeable and the best at what they do!

Simon Appler

15:24 28 Jul 21

Worked at an internship this summer, and my company worked with them for a website update. They did a very nice job, were quick to respond, and were open to support form me, not getting angry for overstepping! Would reccomend!