As an internet marketing consultant, I thoroughly enjoy helping my clients understand exactly what their customers are looking for and need. My first priority is to review the navigation on their small business website; ensuring it clearly identifies the products and services they have to offer.
One thing I find most challenging is when a business combines all their products and services under a single area. Not only does this make it difficult for the end user as they try to locate a specific product or service, but this can also make it difficult for the search engines to figure out exactly what you have to offer.
There are a couple ways a product can be displayed online. The first would be through an online store, which is often referred to as an eCommerce website. These websites typically have a number of products that can be sold through a shopping cart online and shipped to the customer.
Examples of items you might locate in the product area of a website would include, but is not limited to, the following:
Another way to list products would be to include a list of items you actually manufacture. By listing the types of products, whether they might be custom or standard items, you give the end users an idea of what your actual capabilities are. For example, a machine shop provides mostly services. However, the end result of these services is often some sort of good in which they ship to the customer. Here are a few examples of items a machine shop might list as products on their website:
All service offerings would include an activity or process where no physical goods are transferred from you to the actual customer. It’s important to list each service you provide along with a description of what the customer can expect. This is also a great area to incorporate details such as experience, skills, certifications, and more. Let’s take a look at a website that offers only serviced based options. Now remember, it’s important to include an area on your website to list and talk about the items in which you provide services for to make sure customers are fully aware of your capabilities. A business that comes to mind in this particular area is the Backup Generator field. Take a look at an example of how this type of business would organize their service offerings.
The next time you visit your website, check to see if the above mentioned areas are located and visible in the main navigation area. If they are not clearly defined, you may want to consider organizing your site as described above to make it a little more user-friendly. If you have a website that you feel is a bit more complicated than this, feel free to comment or use the form to the right to send a message . We would be more than happy to take a look and see if we can provide you a little insight as to how you might be able to simplify the navigation on your website.