Customer Relations

3 Ways to Make Online Meeting Tools Personal

3 Ways to Make Online Meeting Tools Personal

You want to reach as many potential customers as effectively as possible, but online meeting tools can sometimes make interactions feel flat and impersonal. The challenge then is to improve relationships with customers through the technology available. Here are some suggestions based on my experience:

Benefits and Risks of Remote Employees (Best Practices)

Benefits and Risks of Remote Employees (Best Practices)

In our modern world, business are bigger, their influence is larger, and they’re connecting with customers out of state or even out of country. And, if you want to continue to grow, utilizing remote employees is a modern day obligation. Here are a few best practices to keep in mind for remote employees:

Know Your Buyer (B2B Buyer Personas)

Know Your Buyer (B2B Buyer Personas)

If you own or operate a business, then having a clear idea of who your customer is can bring you a lot more success than you are currently having. Don’t risk losing out, get started on your unique advantage in your marketplace by building out a robust buyer persona.

Same Page Smarketing

Same Page Smarketing

The trick to unifying sales and marketing departments is communication. By combining leadership with top tech, you can turn your sales and marketing efforts into smarketing.

Keeping Up With Inbound Marketing

Keeping Up With Inbound Marketing

When it comes to inbound methodology, understanding how to apply each step is crucial. Use the guide below to understand what inbound marketing is and how to use it to create more revenue for your company.

Don’t Be Salesy When You Get Social

Don’t Be Salesy When You Get Social

Learning how to sell using social media takes finesse. Selling and social media go hand-in-hand – if handled correctly. Social media is a great way to connect with your customers, and bring in new ones. But it can also backfire and drive people away from your brand, if you push too hard to make sales.

Small Business Lead Management Ideas & Tools

Small Business Lead Management Ideas & Tools

A large number of small businesses fall short when it comes to tracking inbound leads, especially capturing information from incoming calls. This level of information is far more important than most small business owners realize. Whether calls originate from an...

Stop Driving Your Customers Away!

Stop Driving Your Customers Away!

Over the past couple years, I’ve had to push a number of clients to ask themselves some of the toughest questions a business owner could ever face. If you’ve not asked yourself these questions about your business, you might by the time you get done reading this....

Sing Cha-Ching with Transactional Email Marketing

Sing Cha-Ching with Transactional Email Marketing

Now that we’re all on the same page, it’s time to kick it up to transactional email marketing campaigns! Every business owner has the desire to increase their revenue, and I’ll tell you how you can through transactional email marketing campaigns. 

3 Inbound Marketing Methods to Ensure Brand Loyalty

3 Inbound Marketing Methods to Ensure Brand Loyalty

Sales, and especially the web, has made a fundamental attention shift towards customer driven marketing techniques (or inbound marketing) rather than focusing on the seller. It’s high time small businesses adopt inbound marketing methods to attract and create long term customers! 

Achieve Business Success by Earning Customer Trust

Achieve Business Success by Earning Customer Trust

We often stumble upon posts talking about the things that “should” be done in internet marketing. All this is great information; however, the most important piece of it all is often missed. The most important action you need to take is to establish  customer TRUST.

7 Ways to Be A More Likable Business

7 Ways to Be A More Likable Business

It’s easy to hide behind a curtain and “let business be business.” However, focusing on being a more likable business can do a lot to enhance your reputation among your community members, customers, and employees.