More and more as I speak to clients about social media they ask where they can find the material that will help them understand this medium. I find myself sending links and blog posts from the same social media champions time and again.  I thought it would be a good idea to list the top 7 resources in this blog because finding pertinent and timely information in the social media realm can be daunting to say the least. When you dive into these 7 websites you will get a comprehensive look at business and marketing resources that can help guide your small business through this vast maze of wonderfulness.

Mashable
Founded in 2005, Mashable is the top source for news in social and digital media, technology and web culture. With more than 40 million monthly pageviews, Mashable is the most prolific news site reporting breaking web news, providing analysis of trends, reviewing new websites and services, and offering social media resources and guides. Mashable’s audience includes early adopters, social media enthusiasts, entrepreneurs, influencers, brands and corporations, marketing, PR and advertising agencies, Web 2.0 aficionados and technology journalists. Mashable is also popular with bloggers, Twitter and Facebook users — an increasingly influential demographic.

Chris Brogan
Chris Brogan consults and speaks professionally with Fortune 100 and 500 companies on the future of business communications, and social software technologies. He is a featured monthly columnist at Entrepreneur Magazine. Chris’s blog is in the Top 5 of the Advertising Age Power150. He has over 11 years experience in online community, social media, and related technologies. Chris is involved in dozens of start-ups and non-profits. I met Chris while taking video at a social media seminar and he autographed his New York Times bestselling book Trust Agents for me. After reading it I went from an interested bystander in social media to changing my career to internet and social media marketing. It was that profound for me.

Brian Solis
Brian Solis is globally recognized as one of the most prominent thought leaders and published authors in new media. A digital analyst, sociologist, and futurist, Solis has influenced the effects of emerging media on the convergence of marketing, communications, and publishing. His blog, BrianSolis.com is among the world’s leading business and marketing online resources, ranking among the top 1% of all blogs tracked by Technorati. Solis is also ranked as one of the leading voices in the AdAge Power 150 index of worldwide marketing bloggers. He actively contributes to FastCompany, BusinessWeek, AdAge, Harvard Business Review, and Mashable.

ProBlogger
Australian Darren Rowse started ProBlogger in September of 2004. This site is dedicated to helping other bloggers learn the skills of blogging, share their own experiences and promote the blogging medium. This is a rich resource for all thing blogging whether it is for a small business, personal, or for your company. Explore the categories to find what type of blogging interests you the most. Be sure to sign up for Darren’s 31 Days to Build a Better Blog Project. Not for the light hearted but it will most assuredly get you started on the right blogging foot.

ReadWriteWeb
ReadWriteWeb was founded on April 20, 2003, by Richard MacManus and grew his blog about the changing Internet into an international team of journalists. ReadWriteWeb is now one of the most widely read and respected blogs in the world, known for offering insightful analysis about each day’s Internet industry news.

Social Media Examiner
Social Media Examiner is a free online magazine designed to help businesses discover how to best use social media tools like Facebook, Twitter and LinkedIn to find leads, increase sales and generate more brand awareness.  Technorati and AdAge rank Social Media Examiner as one of the world’s Top 100 business blogs. Offering a unique single source of knowledge, the site contains comprehensive articles and videos on how to use the best social media tools, along with original case studies, reviews of the latest industry research and advice direct from the world’s leading experts.

Social Media Today
Launched in 2007 Social Media Today is a collaborative blog, publishing great posts from the web’s best thinkers on social technology. From networking & community building to marketing & trend analysis and help people understand what’s going on in social media. Because Social Media Today works in collaboration with many other social media devotees it offers some of most diverse content.

There are hundreds of websites, blogs and articles that can provide you with great information regarding social media for small business, but let’s start with these seven. There are sites concerning only Facebook marketing, Twitter marketing, LinkedIn marketing, YouTube, WordPress etc. The sites above will give a holistic view and then you can drill down to your specific niche of interest.

What are your favorite social media resources? Write back, we would love to know.

Speak your blog.

There are many reasons why businesses aren’t blogging today and the number one reason I hear is that people just don’t have the time. Other excuses are; they don’t like to sit down and type or people don’t know how to spell that well or every time they have a great idea they’re not in front of a keyboard or don’t have any paper on them.  I wanted to show you through this Mobile Phone application called Dragon Dictation that you don’t have to sit at a keyboard, you can write your own content or speak your own content right into this application as I’m doing via my iPhone 4.

You can find Dragon Dictation on the Apple App Store, and here’s the big kicker, it’s for free.  Dragon Dictation is an easy-to-use voice recognition application powered by Nuance Communications that allows you to speak easily and instantly see your text or e-mail messages. In fact, it’s up to five times faster than typing on your keyboard. With Dragon Dictation you can also dictate status updates directly to your social networking applications like Facebook and Twitter or send notes and reminders to yourself all using your own voice.  So when you’re on the go, stop typing and start speaking from one short text messages to longer e-mail messages and anything in between. Right now Dragon Dictation currently supports US English, UK English and German and French. Italian and Spanish support will be added later this year.

I’ve tried other dictation to text devices before and by far Dragon works the best.

Some things to consider when using Dragon, is that if you shut off the application after you were  finished without copying you could lose your work so I suggest when you are done to immediately copy it and paste into a notes application which I’ve done for this process.

Coming up with fresh content isn’t always easy,  sometimes great ideas come to you when you least expect it, so now when you say you don’t have time to write a blog…..  It’s as easy as speaking the words, saving and copy-paste. With this application there shouldn’t be any new excuses why you couldn’t write a blog for your website.

So that’s it. Now this blog is written. All I had to do now was edit, make sure all the words make sense and if I had miss spoke to correct that, and also make sure that all the punctuation marks are placed correctly within my sentences.

Hopefully for some, this will solve the problem of  you don’t have time to write good content or you’re not a very good typist. So please speak your mind into the comments section, we would love to know what you think about this.

(This blog was written about 90% through the dictation application. You can click HERE and see the unedited version. Admittedly most of the corrections I had to make was because I misspoke or didn’t convey the actual thought I intended. It took me about 15 minutes to dictate and copy text to this blog. It took another 15 minutes to edit, and this is the first time I ever did this kind of thing.  Absolutely amazing how much time I saved and how easy this was. Below is a short tutorial on how Dragon Dictation works).

It can’t be said enough … good original content is necessary for the success of a website. Without it, you will not be able to attract search engines or customers.

Long gone are the days when adding 30 key terms to the Meta tags was pretty much what you did to win page rank in Google. Search engines now look at the total sum of the written content on your site; the page titles, sub-titles, paragraphs, image names and captions that appear on the page, and they are looking for that content to be relevant to what you sell.

The challenge for many small businesses is that they do not have budgets that allow for hiring web copywriters, photographers or graphic designers to continually produce content for the website. Luckily for your customers, you already have that meaningful information. Start looking for the content in your own company.

1.) Listen to the Voices Inside
The people in your company who sell and support your products and services are an important source of your website content.  Capture insightful comments about your companys’ products and services from employee’s. Staff can supply founatins of content, ask them to get involved.

2.) Talk to Customers
Ask your prefered clients to write three … just three … sentences on each of your major offerings.  Encourage them to share thier thoughts on how, when and why they use your products and services.

3.) Talk to Suppliers
Similarly ask your vendors and suppliers what they think of your latest feature release, its unique value and the time it took to ship, because you are interested in improving the relationship with them.  But while you are capturing that important information, also listen for the words they use to describe what you do for them.  They will use key words and phrases that other potential customers will likely use while searching for your business.

4.) Get Shooting
If you sell products manufactured by other companies, your sales rep with that company may be a source of content to you. Ask your sales rep if there are product descriptions, photos, videos, line drawings or other digital materials that you can use.  One note of caution; you do not want your entire web site to consist of content you have received from the manufacture simply because you will likely have identical content to all other distributors who did the same thing.  But when interspersed with original content you create yourself, supplier info can bring a lot of value to your site.

5.) Save Digital Copies
If you do use an ad agency or freelancer to create other marketing materials, make sure you get digital versions of all the content for your webs site, preferably as source files.

Once you get into the habit of looking for content as you go about your day, you’re going to stumble across other tricks that are specific to you and your business.  Share them with us here in the comments; we’re always interested in hearing what you have to say.

There’s nothing better than a fired-up client … a client eager to spend resources and energy on doing smart things in a smart way … a client ready for results and willing to do what it takes to get them.

And there’s nothing worse than having to tell that client to holster it back up because they aren’t ready to pull the trigger.

That is sometimes the situation we find ourselves in when our small business clients are interested in implementing social media strategies before they have made sure that the location they are driving traffic to – usually their Web site – is prepared to handle the traffic.

When it comes to marketing their own brand, many small- and mid-sized businesses are working with limited resources.  So a decision to increase focus in one area often inadvertently becomes a decision to decrease attention in another.

Embarking on a social media strategy is a major undertaking for any company, an effort that often manages to soak up a lot of internal resources.  This can mean that the more mundane efforts it takes to update the company Web site can often go ignored, leaving the place you are trying to drive more traffic to looking something less than its best. Why is this a problem?  Because social media efforts are just a means to an end, with your final goal being to convert traffic into sales.

It’s important that the first step of your social media strategy be taking a look at your Web site and making sure it is an effective end-destination for every tweet, blog post and shared video.

• Are there clear “calls to action” throughout your Web site?
• Are your products and service pages current, accurate and complete?
• If you are targeting a specific audience with specific services/products needs in your social media efforts, are those services/products easily found?
• Are your contact pages updated and complete?  Is it easy for customers to continue the dialog that you started with a social media vehicle?
• Is your Web site content of interest to your social media audiences?

Pages that need simple corrections should be taken care of right away.  Any section that needs more extensive effort should be avoided as landing pages for social media traffic.  Once you are comfortable that your Web site is ready and able to do handle the new traffic, your company can feel comfortable in taking its first shot at social media success.

(Today’s post is contributed by Jim Pearson, a senior, doing his undergraduate work in Information Technology at the B. Thomas Golisano College of Computing and Information Sciences at the Rochester Institute of Technology. Jim is presently working as a coop at Cazbah in the IT department.)

When I was growing up, my Dad instilled in me early on a love for technology and all things computer related. He has always had a passion for it himself and thankfully, he passed that torch on to me.

Over the course of my years, I have seen technology change and develop at an exponential rate. This of course has impacted the way the normal person does business in a vast amount of ways. When we got our first family computer, it was (by standards then) a moderate machine. If memory serves it was a Pentium 166 with 32 Megabytes of ram.

Now though, you could buy that computer for around the cost of a dinner at any restaurant. Its mind boggling to think just how far we have come in the past 20 years with computers. Just the other day, I was in the kitchen talking to my parents and my phone rang. I checked it and casually replied “Oh, I have an email”. My Mom looked at me like I had grown a third arm. She couldn’t believe I could get email on my phone. I told her all the other things it could do (email, texting, Internet browsing) and her only reply was “It still makes calls, right?”. We laughed but shes right, my phone now is more of a computer than our family PC was for 10 years.

That’s not it either, as computers become more advanced so do the things we do with them. I can remember a time…a time before Facebook, before Twitter, and when Myspace was just starting out. If someone said the word “blog” you thought they were speaking some other language. In such a short span of time, the Internet (along with computers) has completely changed. People are able to stay in contact with just about anyone in the world. Companies are able to reach out to customers they were previously denied. Nothing, seemingly, is off limits with access to the Internet.

The biggest obstacle is actually knowing how to use the technology available to you, and using it to your advantage. It can be extremely daunting to someone unfamiliar with it, and that can breed hesitation to try new things. The best advice I can give someone who is in that position is to simply ask. Find someone who knows about it and sit them down. Once you know the pros and cons, then make a decision, don’t let fear of the unknown or untested scare you.

Technology has changed drastically in the past 10 years, and it shows no signs of slowing down. Embrace it. Adapt and grow with it because as it continues to change (and believe me, it will), the structure of the world and business around you will change with it.

Are you up for it?

We’ve been at this specialty small business online marketing game for the better part of 10 years now, and we have hundreds of successful specialty small business customers, for whom we generate literally tens of millions of dollars in new revenue from the web…

So here’s what really chaps my set-upon; I would have to say that every customer (to a one) that we’ve gotten (and still have by the way) over the years, has had at least one (if not several) bad experience with another web development company or so-called guru or expert, before we’ve had the pleasure of their business.

In most cases this has cost them tens of thousands of dollars in fees for a mediocre website and whatnot, plus the loss of revenues, i.e., the money they should have made but didn’t. This can easily get into the hundreds of thousands of dollars.

Being completely objective, which is difficult for me to do in this particular case, this is a blessing and a curse:

The Blessing — There are an ever increasing number of hucksters out there putting out an incessant commentary on the virtues (not that they would know virtue if it bit them) of Internet Marketing, in all of its varied forms and functions.

That’s good, because whether they realize it or not, they are advancing the cause, so-to-speak, by raising the awareness of the relatively uninitiated small business owner or entrepreneur for all things Internet. If there is anything we can use more of it’s awareness.

The Curse — These maleficent marketers who shill, bait and switch, sell a pig in a poke, have no concern for the bad faith and jaundice they create in the industry as a whole. I can’t tell you the number of times we hear things like, “You guys are all the same.” Or, “I just talked to a group that does exactly what you do.” Or, “I spent 2o grand with the company who did my website and now they want even more money to fix it. Why should I trust you?”

Needless to say most small businesses are gun shy when it comes to Internet Marketing or the companies who profess expertise in this area. Can you blame them?

For this reason, I’ve come up with the following questions to help small businesses in their vetting process when determining an Internet Marketing company to work with.

How many customers do you have?

How many customers like me do you have?

What is your Federal Tax ID?

How long have you been in business?

Can y0u give me a list of a dozen customers, with their website addresses, that I can call and talk to personally?

Do you have employees (i.e., the kind you can touch), and if so how many?

Can you give me a demonstration of your work?

Who will I be working with if I choose to become a customer of yours?

Can you show me first hand examples of the results, SEO, Conversion, Sales that you have achieved?

Do you have your own technology? If not, who’s do you use?

Do you have any certifications, Google Analytics, Addwords, etc?

What are you going to do for me EXACTLY?

What is this going to cost, EXACTLY?

And of course; Does your mom still do your laundry?

For our part, I welcome all of these questions and any others that you can think up. We’ll continue to keep killin’ it for our specialty small business customers, under-promising and over-delivering every single time.

We’ve had a few people who’ve been promoted recently within their areas.

Vikki Donnelly, who has been with the company for 4 years now, was promoted to the position of Director of Production / Build. Vikki is responsible for all aspects of the work product and resources associated with the development and update of our customer’s websites. Vikki’s and her production team are the first people that customers encounter after joining Cazbah. Her keen sense of timing and priority has ensured a flawless record of successful customer website launches.

Mike Farney, one of the first employees of the company, was promoted to Director of Account Management. Mike’s roll is to oversee and manage the dedicated account management staff at Cazbah. Mike has been an account manager himself for 5 years and is a classic example of what effectiveness as an account manager at Cazbah is all about. Mike’s responsibility is to provide leadership to his team in all areas of their involvement with their individual base of Cazbah customers.

Louis Horton, was recently promoted to Director of Information Technology. Louis is responsible for a growing staff of software development personnel and is the principle development engineer for the company. Louis provides direction to his team regarding the design, daily operations, security, update and continuing development of Cazbah’s technology. Louis’ expert development skills have had a profound effect on the quality of the company’s technology in a very short period of time.

This group represents the management team for the company and is headed by Mike Seppala, company president, who acts as the director of operations.

Congratulations to Vikki, Mike and Louis!

When you boil it all down, success online is dramatically affected by one thing!

Recently, a colleague and I were talking about success. Since he has given me good advice and friendly council over the years, he had my rapt attention while sharing pearls of wisdom from his 40+ year technology and business career.My friend asked me, “Do you know what the secret to success is?” Almost without letting him get the words out I said, “No, What?” After a dramatic pause he said, “One thing.”

Remarkably, my friend’s appearance began to change to that of Jack Palance (Curly), from his Oscar winning performance in the 1991 classic City Slickers . I waited with bated breath for him to share this life-changing secret.

Nothing happened. He wasn’t saying anything. We were just looking at each other in silence, until finally I asked; “And that ‘One Thing’ would be..?” A wry smile crept across his face. “I have no idea,” he said. “That’s for you to figure out. Whatever you decide, do it with all your heart and do it better than anyone else!” I got the point. My friend had reinforced a principal so basic and so true.

The principal of One Thing — Focus, is especially relevant when applied to the Internet. A singular focus is fundamental to answering the question; “What’s it going to take to do business on the Internet?” The numerous elements, tactics really, that go into the development of an effective e-Strategy for your small business are important, without question. But, more important than any combination of any element or tactic is …FOCUS!